At pakgae, your privacy is not just a legal obligation — it is a core commitment. This Privacy Policy explains exactly what personal data we collect from Pakistani players, how we use it, who we share it with, and what rights you hold over your information. Please read this document carefully before creating or using a pakgae account.
Six core principles that guide how pakgae handles every piece of data we collect from our players across Pakistan.
Every connection to pakgae is encrypted using industry-standard TLS/SSL technology. Data stored in our systems is protected with AES-256 encryption. Your JazzCash and EasyPaisa transaction data never travels over an unencrypted channel.
pakgae does not sell, rent, or trade your personal information to third-party marketers. Your data is shared only with trusted service providers who assist us in operating the platform, and strictly under data processing agreements.
You have the right to access, correct, delete, and export your personal data at any time. pakgae honours these rights in full and responds to all verified data requests within 30 days of receipt.
We collect only the data that is strictly necessary for account operation, KYC compliance, and delivering a personalised gaming experience. We do not collect data beyond what is required for these stated purposes.
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Financial transaction records are retained for a minimum of five years for AML compliance purposes.
In the unlikely event of a data breach that affects your personal information, pakgae will notify affected users within 72 hours of becoming aware of the incident, providing clear details of what occurred and the steps being taken.
pakgae ("we", "us", "our") is the operator of the online gaming and sports betting platform accessible at pakgae.com. pakgae is operated under international gaming regulations and offers casino games, live dealer tables, sports betting (including cricket and PSL markets), crash games, and high-RTP slot games to eligible players.
This Privacy Policy applies to all personal data collected through the pakgae website, mobile browser interface, customer support channels, and any other service operated under the pakgae brand. For the purposes of applicable data protection legislation, pakgae acts as the data controller in respect of personal data collected from users of the platform.
pakgae collects personal data through several channels: directly from you during registration and account management, automatically through your use of the platform, and in limited cases from trusted third-party sources for identity verification purposes. The categories of data we collect are described in the table below.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, nationality, photograph (for KYC) | You directly / KYC provider |
| Contact Data | Email address, mobile phone number, city of residence (e.g. Karachi, Lahore, Islamabad) | You directly |
| Account Data | Username, password hash, account preferences, session history, login timestamps | You directly / automated |
| Financial Data | Deposit and withdrawal records, JazzCash / EasyPaisa wallet identifiers, HBL / UBL / Meezan Bank account details (masked), USDT wallet addresses, transaction amounts in PKR | You directly / payment processors |
| Gaming Data | Bet history, game session records, wager amounts, winnings, bonus activity, responsible gaming tool usage | Automated (platform) |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, referring URL | Automated (cookies/logs) |
| Communication Data | Live chat transcripts, support email correspondence, feedback submissions | You directly |
| Marketing Preferences | Opted-in promotional email and SMS preferences, bonus opt-in history | You directly |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a photograph is required as part of mandatory KYC verification and solely for that purpose.
pakgae processes your personal data for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with those described below without first obtaining your explicit consent.
Where data protection law requires pakgae to identify a legal basis for processing your personal data, we rely on one or more of the following lawful grounds:
pakgae uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser when you visit a website. They enable us to recognise returning users, maintain session security, and analyse platform usage.
The types of cookies used on pakgae are as follows:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, language preferences | Yes — cannot be disabled |
| Functional | Remembering your deposit preferences, game layout settings, responsible gaming reminders | Optional |
| Analytics | Anonymised data on page visits, game popularity, and platform performance to improve the user experience | Optional (consent-based) |
| Marketing | Tracking promotional campaign performance and delivering relevant bonus communications to opted-in users | Optional (consent-based) |
You can manage or withdraw your consent for non-essential cookies at any time through your browser settings or by contacting pakgae support. Please be aware that disabling certain functional cookies may affect the performance and features available to you on the platform.
pakgae does not sell your personal data to any third party. We share your information only in the limited circumstances described below, and only with parties who are contractually obligated to handle your data securely and in accordance with applicable law.
As an internationally operated platform, pakgae may transfer your personal data to servers or service providers located outside Pakistan. Where such transfers occur, pakgae takes appropriate measures to ensure your data receives a level of protection equivalent to that provided under applicable data protection standards.
Safeguards we implement for international transfers include:
pakgae retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as required by applicable law, or as necessary to resolve disputes and enforce our agreements. The principal retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account + 5 years after closure |
| Financial transaction records | Minimum 5 years (AML compliance) |
| KYC documents | Duration of account + 5 years after closure |
| Gaming history and session logs | Duration of account + 2 years after closure |
| Customer support communications | 3 years from the date of each interaction |
| Marketing consent records | Until consent is withdrawn + 1 year thereafter |
| Cookie and analytics data | Up to 13 months from the date of collection |
| Self-exclusion records | Minimum 7 years from exclusion date |
When your data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.
As a pakgae user, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account username and a clear description of your request. We will respond within 30 days of receiving a verified request.
The pakgae platform is strictly intended for users who are aged 21 years or older. pakgae does not knowingly collect, process, or store personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, that account will be immediately suspended, all associated data will be deleted, and any funds held in that account will be dealt with in accordance with applicable regulations.
If you are a parent or guardian and believe that a minor in your household has accessed or registered on the pakgae platform, please contact us immediately at [email protected]. We will take prompt action to investigate and, where confirmed, close the account and erase the relevant data.
pakgae will only send you promotional and marketing communications — including bonus offers, game launch notifications, and special event promotions — where you have explicitly opted in to receive such communications during registration or via your account settings.
You may opt out of marketing communications at any time by:
Please note that opting out of marketing communications does not affect the receipt of service-related communications, such as deposit confirmations, withdrawal notifications, KYC request emails, responsible gaming alerts, or important policy updates. These are considered essential account communications and cannot be disabled.
The pakgae platform integrates with third-party game providers and payment processors to deliver a complete gaming experience. While pakgae takes care to partner only with reputable, licensed service providers, we are not responsible for the privacy practices of those third-party entities in respect of data processed under their own systems and policies.
pakgae does not operate any social media pages that collect user data. Any link on the pakgae website to a third-party resource is provided for informational convenience only, and pakgae accepts no responsibility for the content or data practices of linked third-party websites.
pakgae implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While pakgae employs robust security measures, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — please use a strong, unique password for your pakgae account, enable 2FA, and never share your login credentials with any third party.
pakgae reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or business operations. When material changes are made, we will notify you by posting a clear notice on the pakgae homepage and, where practicable, by sending a notification to your registered email address.
The updated Privacy Policy will become effective on the date stated in the notification. Your continued use of the pakgae platform after that date constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how pakgae protects your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pakgae processes your personal data, please reach out through one of the following channels:
We are committed to resolving all privacy-related queries and complaints promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
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